At Number 1 (Australia), we are proud supporters of the Fear Free movement, helping pets and their caregivers reduce stress and anxiety during vet visits, grooming, and training. This month, we spoke with Dr. Andrea Khong from Maldon Vet Clinic in country Victoria about how she has successfully implemented Fear Free techniques in her practice and how pet professionals, including vets, groomers, and trainers, can make a big difference with some simple adjustments.
Fear Free in Action: Dr. Khong's Approach
Dr. Khong has introduced several innovative protocols to create a more relaxed and comfortable environment for her patients. One of the most impressive features is her outdoor garden consult area, which allows pets to feel more at ease in a natural setting, away from the sterile and often stressful atmosphere of a traditional clinic. This outdoor space helps reduce anxiety, particularly for dogs that might be reactive or fearful of enclosed spaces.
Her advice to other vets and pet professionals interested in adopting Fear Free practices is to start small. "You don’t have to overhaul your entire clinic or facility overnight," she says. "Begin by paying attention to body language and making small environmental changes, like using calming scents or providing pets with treats to make positive associations with their visits."
Why Fear Matters
Whether you're a vet, groomer, or trainer, reducing a pet’s fear and anxiety leads to better experiences, healthier relationships, and ultimately, better health outcomes. The Fear Free approach is designed to empower pet professionals with the tools and knowledge to create a calming environment that supports emotional well-being. Pets that feel safe are more cooperative, and it’s easier to build trust over time.
Tools to Support a Fear Free Approach
At Number 1 (Australia), we believe in providing pet professionals with the best tools to create Fear Free environments.
We distribute a range of carefully selected treats such as The Paw Grocer freeze-dried range. These healthy, Australian-made treats are an excellent way to reward pets during Fear Free visits, training sessions, or grooming appointments. Offering a treat during these sessions helps pets form positive associations with previously stressful experiences.
For a complete and balanced dietary option, our ZIWI Peak range is a great choice. Its natural, air-dried ingredients provide high-value rewards that are both nutritious and appealing to pets. Particularly useful when puppies are going through extensive training without unbalancing their diet and ensuring the best foundation for growth and brain development. If you are a vet clinic or trainer that runs a puppy school program we do offer a complementary Puppy School Support Program. If you are interested and want to find out more, please read our digital guide found here.
We also recommend incorporating products from the Shy Tiger Soothe + Calm range by Dr. Nicole, made right here in Melbourne. These products are specifically designed to help reduce anxiety in pets, featuring natural calming ingredients that support a Fear Free approach in grooming, training, and vet care settings.
Dr. Khong's Advice for Pet Professionals
Dr. Khong encourages all pet professionals to explore Fear Free certifications. "It’s an investment not just in your business, but in the long-term welfare of your patients or clients," she says. "The better we understand and manage a pet’s emotional needs, the better care we can provide."
By implementing even a few Fear Free principles, you can make a significant difference in the comfort and well-being of pets in your care. Whether you’re a vet looking to create more peaceful consultations or a groomer or trainer aiming for less stressful sessions, there’s a place for Fear Free in your practice.
Ready to Learn More?
If you're interested in learning more about becoming Fear Free certified, check out the Fear Free Certification Program here. It’s a fantastic resource for any pet professional dedicated to reducing fear, anxiety, and stress in animals.
At Number 1 (Australia), we are committed to supporting Fear Free practices with our range of natural, Australian-made products that make every experience with pets more enjoyable and stress-free.
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